Denise Chrisman

• Face the speaker.
  
  

• Give the speaker your full attention.
  

• Do NOT interrupt. You cannot listen if you are talking.

• Be aware of your body language.

• Offer feedback and clarify what you are hearing. ("What I hear you saying is….) This gives the speaker the opportunity to make sure he/she is clearly getting his point across.
  

• Don't raise your voice. The other listener will stop listening.