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1. A self-extracting zip file will automatically extract a compressed zip file into a default directory without the need to run WinZip. This file has an .exe file extension.
2. Click the link above that pertains to your task
3. If any security warnings are given, Click on Run
4. Next, the WinZip extractor window will display. Click Unzip
5. Next, a "xx files(s) unzipped successfully" message will display. Click OK
6. Now, Click on Close
7. All done!
8. If your installing the CTF application, then locate the files in C:\CTF\Install Files\ directory and follow the Client Tracking Installation Instructions.
9. If, your installing files directly into the C:\CTF\ directory, then run the CTF application and proceed as normal.

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Sometimes a Program user loses their CTF data or is not up-to-date with the Area/Central office data. So, the Area/Central office can Export or extract the Program data into a Selected file, then the Program user can Import or trade-in the Selected data file into their CTF database.

Here's some specific rules whenever a Selected file is imported:

1. The Client records from the Selected file will overwrite all matching records.
2. Any new Client records from the Selected file will be added.
3. Any existing Client records that don't match will be kept. This includes new Clients that have been added, but not yet transferred and any existing Client records from a different Program ID.

Here's how to Export Program records into a Selected file:

1. To export data, click on Utilities/Export Selected Records.
2. Enter a Program ID and click on the "Show Selected Records" button.
3. It will display a record count, along with a list of records to be exported.
4. Click on the "Export" button to continue.
5. This will create s file called "Selected_xxxxxx.mdb", where xxxxxx is the Program ID.
6. All done!

Here's how to Import Program records from a Selected file:

1. Make sure the "Selected_xxxxxx.mdb" file is copied into the C:\CTF\ directory.
2. To import data, click on Utilities/Import Selected Records.
3. Choose a Selected file from the drop-down list and click on the "Show Selected Records" button.
4. It will display a record count, along with a list of records to be imported.
5. Click on the "Import" button to continue.
6. All done!

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1. Error 20534 running a data report  


• In order to fix this problem, click on the "CTF Recovery files" link above.
• This will reinstall some files that appear to be missing, which is causing your error.
2. Error: says "files not found or missing"  


• In order to fix this problem, click on the "CTF Recovery files" link above.
• This will reinstall some files that appear to be missing, which is causing your error.
3. CTF quit working - says .mdb file not found  


• In order to fix this problem, click on the "CTF Recovery files" link above.
• This will reinstall some files that appear to be missing, which is causing your error.
4. CTFCodeTables.mdb file not found  


• It may have still have the .abc extension from when it was emailed to you.
• Check to see if there's a CTFCodeTables.abc file and rename it to CTFCodeTables.mdb
• Or you can click on the "CTF Code Table file" link above.
5. User cannot install CTF software on their computer  


• The person installing CTF doesn't have FULL ADMINISTRATOR RIGHTS for installing softwware.
• Contact your local IT personnel to fix this problem.
6. Error: "Can not create output file ..."  


• The person installing CTF doesn't have FULL ADMINISTRATOR RIGHTS for installing softwware.
• Contact your local IT personnel to fix this problem.
7. Error: "... must use an updatable query ..."  


• The person installing CTF doesn't have FULL ADMINISTRATOR RIGHTS for installing softwware.
• Contact your local IT personnel to fix this problem.
8. Problem installing CTF onto a different computer"  


• The CTF application folder cannot be copied from one computer to another.
• CTF must be installed onto the new computer as per instructions.
• Save all files with the extension of ".mdb" and restored these to the C:\CTF\ directory of the new computer after the installation is complete.
9. Why does it still show "Records Marked for Transfer" even after I've completed the "Export Records Marked for Transfer"?   


• Records Marked for Transfer will continue to show 15 days after completing the export.
• This is a safeguard in case something happens to the transfer file and you need to recreate it.
• Remember, this is not a problem!